Call Reporting

NEVER MISS A CALL AGAIN!

U-telecom’s call management software allows you to manage, analyze and control your communications performance. Here are just some of the benefits our package has to offer:
Missed Call Analysis – The software will give you a detailed report of what calls have been missed and at what time and by whom. The software is intelligent enough to compose an email informing you of the missed call giving you the option of returning that missed call even before you have returned to work!

Employee Performance Analysis – Our product will show you exactly how your staff members are performing, showing you information such as how quickly an incoming call is answered, if the call was transferred or how long each team member is spending on a call. Statistics like this can help you to make key decisions as to how your employees are performing in their roles and can allow you to quickly react if a change is necessary.

It comes with a host of predefined reports such as unreturned missed calls information, DDI analysis, hourly call distribution and caller tolerance. All designed to help you to make the most out of the telephone system at your disposal!

KEY FEATURES:

  • Identifying Missed calls
  • Analyse marketing campaigns
  • Evaluate employee performance
  • Caller tolerance on Incoming calls
  • Identifying any billing discrepancies
  • Identifying your busiest periods

Please get in touch at info@utelecom.co.uk or 03300 538638 for more info.

U Telecom Ltd
Sheffield Business Centre
Europa Link
Sheffield
S9 1XZ

Tel: 03300 538638
Email: info@utelecom.co.uk

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